What if my order is defective, incomplete, or wrong?
Return transportation for damage, defect, a wrong item, or an omission is paid by us.pandora; the customer is not charged that approved cost. To keep the relevant standard visible, the information is presented so this page remains useful during an actual order issue.
What is the normal shipping timeline?
The usual schedule is 1–2 business days to process plus 4–6 business days in transit, with shipment tracking supplied. For customer clarity, the wording here is designed so the practical meaning is not hidden in general language.
When is order cancellation possible?
Cancellation may be requested before shipment. Once the parcel has shipped, the Refund Policy applies. To make the applicable process easy to follow, the relevant choice is explained so the practical meaning is not hidden in general language.
What is your delivery area?
Orders can ship exclusively within the United States, where the standard-delivery charge is $0. To state the operational expectation clearly, the relevant choice is explained so the intended consumer protection remains visible.
What jewelry categories are currently offered?
The current assortment focuses on rings, charms, necklaces, earrings, and bracelets. Check each product page for supported variant, material, sizing, care, and safety details. To avoid uncertainty about this condition, the rule is expressed so the customer-facing result remains predictable.
What return and exchange window is available?
Eligible merchandise has a 30-day no-reason return and exchange period after delivery. Approved return shipping is paid by us.pandora. For a straightforward reading, this point is described so the practical meaning is not hidden in general language.
Which cards and currency does checkout use?
Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards are supported in USD; applicable tax depends on law. For clarity before and after purchase, this guidance is structured so this page remains useful during an actual order issue.
What cannot be returned just because I changed my mind?
Customized products, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded. This does not limit rights for damage, defects, wrong items, or missing items. For a transparent support experience, the customer option is recorded so the relevant standard remains clear throughout the transaction.
What is the refund posting period?
We return approved funds to the original payment method in 5–10 business days, subject to the issuer's posting schedule. To keep the relevant standard visible, the wording here is designed so the page can be used directly without additional instructions.
How do I reach customer service?
Email support@jewelcove.shop or call (919) 348-6119, Monday to Friday, 9:00 AM–5:00 PM (America/New_York). The default approved return address is 894 W Trade St, Charlotte, North Carolina, 28202, United States. To keep the relevant standard visible, the available action is described so the relevant timing and responsibility are easy to locate.
Merchant Information
Customer requests under this page are handled through the following store contacts. To keep this requirement unambiguous, the rule is expressed so the available process remains clear at the time it is needed.
Business: us.pandora
Email address: support@jewelcove.shop
Customer-service phone: (919) 348-6119
Street address: 894 W Trade St, Charlotte, North Carolina, 28202, United States