Customers purchasing from us.pandora may request a return within 30 days after delivery. The program includes no-reason returns as well as exchanges for eligible products. To avoid uncertainty about this condition, the rule is expressed so customers can understand what the store will do.
Refund Method and Posting Time
After the returned merchandise is received and reviewed, an approved refund is issued to the original payment method. We send approved reimbursements within 5–10 business days, while the receiving bank may separately determine statement timing. To state the operational expectation clearly, the customer option is recorded so the available process remains clear at the time it is needed.
Return Transportation
Customers are not charged return shipping on approved no-reason requests or on damaged, defective, incorrect, and incomplete orders; us.pandora covers it. The Settings > General business address, 894 W Trade St, Charlotte, North Carolina, 28202, United States, is the default return destination unless we issue a different authorized address. For a precise reading of this paragraph, the available action is described so the intended consumer protection remains visible.
Changes Before Shipment
A cancellation may be requested before shipment by contacting support@jewelcove.shop; once the order has shipped, this Refund Policy governs the available return process. To make this point easy to apply, the timing or responsibility is set out so customers can distinguish this rule from related policies.
Requesting Return Authorization
Return instructions are issued after the customer contacts support@jewelcove.shop or (919) 348-6119 and identifies the applicable order. Unless the item arrived damaged or defective, it should be in its original condition with supplied parts and proof of purchase. To keep the merchant responsibility clear, the available action is described so the operational consequence is stated in plain English.
Items Excluded from No-Reason Returns
Custom products, clearance and Final Sale goods, gift cards, plus opened intimate or hygiene-sensitive merchandise fall outside ordinary no-reason eligibility. The exceptions never override customer rights where goods arrive damaged or defective, are sent incorrectly, or are missing. For clarity before and after purchase, the customer-facing language is arranged so customers can locate the controlling detail quickly.
Business Information
Policy and order questions may be directed to the business contacts below. For a clear understanding of this section, the responsibility is identified so customers can understand what the store will do.
Business: us.pandora
Email address: support@jewelcove.shop
Customer-service phone: (919) 348-6119
Street address: 894 W Trade St, Charlotte, North Carolina, 28202, United States